(HT @runkerrierun) Barefoot mom and 6-month-old booted from Burger King -- and buck-passing.
The problem with franchising and outsourcing work is that your brand will still be mentioned when it hits the fan... You cannot separate yourself in the consumer's eyes from those you have licensed to use your name.
Best to own responsibility by saying, "Yes it's our problem. We're sorry that it happened. We're fixing it right now."http://www-cgi.cnn.com/video/#/video/us/2009/08/05/pn.babyfeet.banned.cnn